Returns & Exchanges

Return Policy

Products purchased from our online store are covered by a 14-day right of withdrawal in accordance with applicable consumer protection legislation. The withdrawal period begins on the day you, or a person designated by you, receives the goods.

To exercise your right of withdrawal, you must notify us within 14 days of receiving your order by submitting a return request through our online store or by contacting our customer service. After notifying us, the products must be returned within 14 days.

You may inspect the product in the same manner as you would in a physical retail store. If the product has been used beyond what is necessary to establish its nature, characteristics or functionality, we reserve the right to deduct an amount corresponding to the diminished value of the product from your refund, as permitted by applicable consumer protection legislation.

Products that have been customized, personalized, specially ordered, or manufactured according to the customer's specifications are not eligible for return or cancellation.

Sale and discounted items are covered by the same statutory right of withdrawal as regular-priced products unless otherwise excluded by law.

All returns must be authorized by submitting a return request before the product is shipped back to us.

Important Information

Refusing to collect or accept delivery of a shipment does not constitute a valid cancellation of the purchase.

If a shipment is returned to us without a valid cancellation notice, we reserve the right to deduct our actual shipping, return shipping and handling costs from the refund where permitted by applicable law.

How to Return a Product or Submit a Warranty Claim

Please contact our customer service or submit a return request through your customer account before returning any products.

Unless the return is due to a defective, damaged or incorrectly supplied product, the customer is responsible for all return shipping costs.

The customer is responsible for packaging returned products securely to prevent damage during transit. If you still have the original shipping carton, we recommend using it for the return shipment.

Whenever possible, products should be returned in their original retail packaging. Please do not attach shipping labels or tape directly to the product's original packaging. Instead, place the original package inside another suitable shipping box.

The customer remains responsible for the returned goods until they have been received by our warehouse. Please keep your shipping receipt and tracking number until your return has been processed. If a return shipment is lost and cannot be verified, the sender is responsible for the loss.

If the returned product or its retail packaging has been damaged due to inadequate packaging during return shipping, we reserve the right to reduce the refund by the amount corresponding to the loss in value.

To help us process your return as quickly as possible, please include your order number, invoice or packing slip, and if possible, the reason for the return.

Returning Products Through Your Customer Account

All product returns must be initiated through your customer account:

My Account → Order History → Order Details → Product Return

Log in to your account, select the order containing the product you wish to return, complete the return request form, and submit it. We will review your request and provide further instructions for returning the product to our warehouse.

Customer Service

If you have any questions regarding returns, exchanges, warranty claims or your statutory right of withdrawal, please do not hesitate to contact our customer service.

Kind regards,

Clobber Sales Team